:root{--bg:#f6f7f9;--surface:#ffffff;--text:#1b1f24;--muted:#6b7280;--border:#e5e7eb;--bot:#2563eb;--bot-bg:#eff4ff;--agent:#16a34a;--agent-bg:#e8f7ee;--waiting:#c2410c;--waiting-bg:#fff4ec;--error:#b91c1c;--error-bg:#fef2f2;--booking:#7c3aed;--booking-bg:#f5f0ff;--success:#15803d;--success-bg:#ecfdf3}*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--text)}h1{margin:0 0 4px;font-size:24px}p{margin:0}.muted{color:var(--muted)}.small{font-size:13px}.truncate{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.page{max-width:820px;margin:0 auto;padding:24px 16px}.page-header{margin-bottom:16px}.notice{border-radius:8px;padding:10px 12px;margin-bottom:12px;font-size:14px}.notice.error{background:var(--error-bg);color:var(--error)}.notice.waiting{background:var(--waiting-bg);color:var(--waiting);font-weight:600}.inbox{list-style:none;padding:0;margin:0;display:grid;grid-template-columns:minmax(0,1fr);grid-gap:8px;gap:8px}.row{display:block;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:12px 14px;color:inherit;text-decoration:none}.row:hover{border-color:#cbd5e1}.row-waiting{background:var(--waiting-bg);border-color:var(--waiting);border-left-width:4px}.row-bottom,.row-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.row-bottom{margin-top:4px;font-size:14px}.badges{display:flex;gap:4px;flex-shrink:0}.badge{font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px;white-space:nowrap}.badge-bot{background:var(--bot-bg);color:var(--bot)}.badge-agent{background:var(--agent-bg);color:var(--agent)}.badge-closed{background:var(--border);color:var(--muted)}.badge-waiting{background:var(--waiting);color:#fff}.chat-page{display:flex;flex-direction:column;min-height:100dvh;padding-top:12px;padding-bottom:0}.chat-header{display:flex;align-items:center;gap:12px;padding-bottom:12px;border-bottom:1px solid var(--border)}.chat-title{display:flex;flex-direction:column;flex:1 1;min-width:0}.back{color:var(--text);text-decoration:none;font-size:20px;padding:4px}.actions{display:flex;gap:8px;padding:12px 0}.actions:empty{display:none}.thread{flex:1 1;display:flex;flex-direction:column;gap:8px;padding:12px 0}.bubble{max-width:min(80%,560px);padding:8px 12px;border-radius:12px;border:1px solid var(--border)}.bubble-customer{align-self:flex-start;background:var(--surface);border-bottom-left-radius:4px}.bubble-bot{align-self:flex-end;background:var(--bot-bg);border-color:#c7d7fe;border-bottom-right-radius:4px}.bubble-agent{align-self:flex-end;background:var(--agent-bg);border-color:#b7e4c7;border-bottom-right-radius:4px}.bubble-meta{font-size:12px;color:var(--muted);margin-bottom:2px}.bubble-bot .bubble-meta{color:var(--bot)}.bubble-agent .bubble-meta{color:var(--agent)}.bubble-body{white-space:pre-wrap;overflow-wrap:anywhere}.composer{position:-webkit-sticky;position:sticky;bottom:0;display:flex;gap:8px;align-items:flex-end;padding:12px 0 16px;background:var(--bg);border-top:1px solid var(--border)}.composer textarea{flex:1 1;min-width:0;resize:none;font:inherit;font-size:16px;padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:inherit}.composer-note{padding:12px 0 16px;border-top:1px solid var(--border)}.btn{font:inherit;font-weight:600;font-size:14px;padding:10px 16px;border-radius:8px;border:1px solid var(--border);background:var(--surface);color:var(--text);cursor:pointer}.btn:disabled{opacity:.5;cursor:default}.btn-primary{background:var(--agent);border-color:var(--agent);color:#fff}.page-header-row{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}a.btn{display:inline-block;text-decoration:none;white-space:nowrap}.sim-controls{flex-wrap:wrap;align-items:center}.sim-number{font:inherit;font-size:16px;width:150px;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:inherit}.sim-row{display:flex;flex-direction:column;align-items:flex-start;gap:6px}.sim-row.sim-mine{align-items:flex-end}.sim-row .bubble{align-self:auto}.bubble-sim-customer{background:var(--agent-bg);border-color:#b7e4c7;border-bottom-right-radius:4px}.sim-choices{display:flex;flex-wrap:wrap;gap:6px;max-width:min(80%,560px)}.sim-choice{color:var(--bot);border-color:#c7d7fe;padding:8px 12px}.header-links{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.badge-booking{background:var(--booking-bg);color:var(--booking)}.count{display:inline-block;min-width:20px;margin-left:6px;padding:0 6px;border-radius:999px;background:var(--booking);color:#fff;font-size:12px;line-height:20px;text-align:center}.notice.booking{background:var(--booking-bg);color:var(--text);display:flex;flex-direction:column;gap:6px}.notice.booking a{color:var(--booking);font-weight:600}.bookings{list-style:none;margin:0;padding:0;gap:12px}.booking-card,.bookings{display:flex;flex-direction:column}.booking-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:14px 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(max-width:480px){.booking-details{grid-template-columns:1fr;gap:0}.booking-details dd{margin-bottom:6px}}.staff-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;background:var(--surface);border-bottom:1px solid var(--border);font-size:14px}.staff-bar a{color:inherit}.staff-bar-home{font-weight:700;text-decoration:none}.staff-bar-right{display:flex;align-items:center;gap:14px;min-width:0}.link-button{font:inherit;background:none;border:0;padding:0;color:var(--bot);cursor:pointer;text-decoration:underline}.login-page{max-width:380px;padding-top:64px}.login-form{display:grid;grid-gap:8px;gap:8px}.login-form label,.staff-fields label{font-size:14px;font-weight:600}.login-form input,.staff-actions input,.staff-fields input,.staff-fields select{font:inherit;font-size:16px;padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);width:100%;min-width:0}.login-form .btn{margin-top:8px}.notice.success{background:var(--success-bg);color:var(--success)}.card{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:14px 16px}.card h2{margin:0 0 12px;font-size:17px}.staff-form{margin-bottom:16px}.staff-fields{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));grid-gap:10px;gap:10px;margin-bottom:12px}.staff-fields label{display:grid;grid-gap:4px;gap:4px}.staff-list{list-style:none;margin:0;padding:0;display:grid;grid-gap:10px;gap:10px}.staff-row{display:grid;grid-gap:8px;gap:8px}.staff-inactive{opacity:.7}.staff-head{display:flex;justify-content:space-between;gap:12px}.staff-badges{display:flex;gap:6px;align-items:flex-start;flex-shrink:0}.pill{font-size:12px;font-weight:600;padding:2px 9px;border-radius:999px;background:var(--bg);border:1px solid var(--border)}.pill-on{color:var(--agent);background:var(--agent-bg)}.pill-off{color:var(--muted)}.staff-actions{display:grid;grid-gap:8px;gap:8px}.staff-actions form,.staff-buttons{display:flex;flex-wrap:wrap;gap:8px}.staff-actions form input{flex:1 1 180px}.badge-overdue{background:var(--error);color:#fff}.notice.overdue{background:var(--error-bg);color:var(--error);font-weight:600}.numbers{border-top:1px solid var(--border);padding-top:8px}.numbers summary{cursor:pointer;font-weight:600;font-size:14px}.number-list{list-style:none;margin:8px 0;padding:0;display:grid;grid-gap:8px;gap:8px}.number-row{display:grid;grid-gap:6px;gap:6px;padding:8px 0;border-bottom:1px solid var(--border)}.number-head{display:flex;flex-wrap:wrap;gap:4px 10px;align-items:baseline;min-width:0}.number-actions,.number-actions form,.number-add{display:flex;flex-wrap:wrap;gap:8px}.number-add{margin-top:8px}.number-actions input,.number-actions select,.number-add input{font:inherit;font-size:16px;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);flex:1 1 160px;min-width:0}